System Administrator Level IV

System Administrator Level IV

Requirements

• Computer Servers
• Linux
• Microsoft Windows
• Troubleshooting
• 9 + years of related experience
• US Citizenship Required
• Bachelor’s degree in a technical discipline from an accredited college or university is required
• Twenty (20) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required
• Requires DoD 8570 compliance with Information Assurance Technical (IAT) Level III certification
• Computing Environment (CE) Certification
• Eight (8) years of experience with Service Management (ITSM) is required
• ITIL 4 platform certification is required
• Active Directory
• Identity Management
• SCCM
• DNS
• Group Policy
• Active Role Servers
• Privileged Account Management (PAM) Services
• MS Exchange

Responsibilities

• Provide Tiers 1, 2, and 3 problem identification, diagnosis, and resolution of problems
• Provide support for implementation, troubleshooting and maintenance of IT systems
• Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts
• Provide configuration management, implementation, and sustainment of compliance with applicable system security controls
• Perform periodic vulnerability scans of systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
• Implement IAVA security patches and ensure patch status is recorded in appropriate systems of record
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
• Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M) as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations
• Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy
• Support the design of systems, mission architecture and associated hardware
• Analyze and resolve complex problems associated with server hardware, applications and software integration

Preferred Qualifications

No preferred qualifications provided.