System Administrator Level III

System Administrator Level III

Requirements

• 9 + years of related experience
• Bachelor’s degree in a technical discipline from an accredited college or university (or 4 years of additional SA experience may be substituted for a bachelor’s degree)
• Fifteen (15) years’ experience as a SA in programs and contracts of similar scope, type, and complexity
• Requires DoD 8570 compliance with Information Assurance Technical (IAT) Level III certification
• ITIL 4 platform certification is required
• Active Directory, Identity Management, SCCM, DNS, Group Policy, Active Role Servers, Privileged Account Management (PAM) Services, and MS Exchange are required OR Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling) is required
• US Citizenship Required
• Top Secret SCI + Polygraph clearance required

Responsibilities

• Provide Tiers 1 and 2 problem identification, diagnosis, and resolution of problems
• Provide support for implementation, troubleshooting and maintenance of IT systems
• Perform account management, e.g. establishing, activating, modifying, disabling, and removing accounts
• Provide configuration management, implementation, and sustainment of compliance with applicable system security controls
• Perform periodic vulnerability scans of systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
• Implement IAVA security patches and ensure patch status is recorded in appropriate systems of record
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
• Support the ISO by completing required milestones of Plan of Action & Milestones (POA&M) as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations
• Ensure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy
• Support the design of systems, mission architecture and associated hardware
• Analyze and resolve complex problems associated with server hardware, applications and software integration

Preferred Qualifications

No preferred qualifications provided.