System Administrator Level 3
| Company | General Dynamics |
|---|---|
| Location | Annapolis Junction, MD, USA |
| Salary | $148032 – $200277 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Expert or higher |
Requirements
- Linux
- ServiceNow Platform
- Unix
- 15 + years of related experience
- US Citizenship Required
- ITIL 4 platform certification
- ServiceNow System Administrator certification
- One of the following DoD approved certifications to meet the category/level IAT-2: CCNA Security; CySA+; GICSP; GSEC; Security+ CE; CND; or SSCP
Responsibilities
- Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems
- Manages IT system infrastructure and any processes related to these systems
- Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provides support for the escalation and communication of status to agency management and internal customers
- Provides support for the dispatch system and hardware problems and remains involved in the resolution process
- Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Preferred Qualifications
- Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.