System Administrator

Bachelor’s degree or AA degree and/or equivalent experience and education
At least 3 years’ experience with IT system administration, helpdesk, and/or technical support
Proficient with Microsoft Windows, Office, and iPhones
Familiarity with basic hardware and software troubleshooting
Demonstrate excellent oral and written communication skills
Highly organized and efficient time-management
Ability to accept supervision and guidance
Must have commitment to take complex and simple tasks through to completion
Windows desktop support
Solid knowledge of M365 administration, cloud computing, and networking
The ability to document trouble tickets, processes and procedures
Configure a variety of devices including desktops, laptops, smart phones, and printers
Proven excellent project management skills
Must have excellent customer service and verbal and written communication skills
Ability to manage and prioritize multiple assignments
Responsive and proactive
Must be a self-starter, quick learner, flexible, and detail-oriented

Manage/resolve support requests.
Maintain essential IT operations, including operating systems, security tools, applications, laptops, desktops, and SaaS subscriptions.
Own projects, solutions, and key responsibilities within a larger business initiative
Partner with internal and external partners to communicate project status, activities, and achievements.
Create and maintain support documentation / knowledgebase entries.
Deploy IT equipment for new hires, including configuration and physical set up.
Update asset tracking systems when issuing or collecting equipment.
Work occasional evenings and weekends as required for unscheduled interruptions and emergencies.
Communicate outage and degradation to the business.
Occasional travel between office locations may be needed.

Experience in the architecture, engineering, or construction industries is a plus.
Experience with Autodesk, Bluebeam, and Box is helpful.