System Administrator

System Administrator

Requirements

• Associates degree in Computer Science (or related degree) OR at least 4+ years of work experience in resolving customer technical issues
• Strong written and oral communication skills. (Fluent in English, oral and written)
• Strong soft skills, interpersonal communication, and problem-solving skills.
• Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with Customer and Motorola Management.
• Working knowledge of Analog and Digital Telephony
• Microsoft MCSE or equivalent experience
• Cisco CCNA certifications or related experience
• In depth installation, configuration, and troubleshooting experience for Windows Server 2008, 2012, Windows 7, Windows 10 Operating Systems
• Experience with Windows Domain architecture/ integration / Active Directory
• Experience in providing Linux/UNIX technical support to customers
• Experience with troubleshooting various server/desktop hardware related issues
• Experience with Servers (Dell and HP)
• Experience troubleshooting LAN/WAN
• Experience with VOIP applications
• Experience troubleshooting 3rd party application integration

Responsibilities

• Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer
• Manage and lead our relationship with the local service partner
• Manage and lead our relationship with the customer
• Ensure that customer satisfaction goals are met both internally and with the customer
• Procure and coordinate any internally resources that may be needed
• Insure compliance with response/restoration time commitment
• Remotely diagnose system failure and facilitate call management as applicable
• Manage Emergency Service efforts and escalation procedures
• Maintain accurate records and service history statistics
• Review service information and quality reports generated by system service database
• Monitor and report system availability metrics to the customer on a monthly basis
• Communicate user issues as they occur
• Coordinate on-going continuous improvement efforts for system
• Coordinate efforts to develop new metrics for measurements
• Monitor PSB/SRN and SER Upgrade Bulletins and communicate to Customer/MSS or FSO
• Prepare briefings for Customers, Service Partner or Motorola Management as required
• Work with Customer and Motorola Sales AE to formulate future communications requirements
• Work with Customer, Service Partner, Motorola System Engineers, and third party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to radio communications system to ensure compatibility
• Work with Motorola AE to identify new sales opportunities

Preferred Qualifications

No preferred qualifications provided.