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Surgical Onsite Specialist
| Company | Medtronic |
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| Location | Boston, MA, USA |
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| Salary | $70000 – $70000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Bachelor’s degree
- Minimum of 2 years of clinical support and/or healthcare sales experience or advanced degree with 0 years of experience
- Field-based role that requires approximately 25% travel
- A valid driver’s license issued in one of the 50 States with a clean driving record is required
- The ability to travel up to 50% when necessary, which will include overnight and/or weekends, as required.
Responsibilities
- Provide real-time procedural assistance for Surgical COTs within aligned territory.
- Offer technical expertise and troubleshooting support to ensure successful product usage.
- Serve as a trusted resource for physicians and surgical teams in the OR.
- Act as a primary point of contact for customer inquiries during on-site procedures.
- Ensure clear and effective communication between customers and colleagues.
- Identify and report concerns and opportunities to aligned Surgical Account Manager (SAM).
- Perform equipment and software upgrades as required.
- Conduct equipment fleet audits to ensure optimal product performance and compliance.
- Lead in-service training sessions for physicians, residents, and surgical staff on surgical product applications.
- Support Resident Labs, MedEd courses, RPEs (Regional Peer Education), and Continuing Education (CE) programs.
- Assist Surgical Account Manager (SAM) and Specialists with product trials, implementation, and conversion initiatives.
- Provide on-site support for regional conversions and product adoption strategies.
- Maintain accurate tracking and availability of surgical products for smooth procedure execution.
- Ensure inventory levels meet customer and operational needs.
- Achieve/exceed sales objectives by driving product utilization and customer engagement.
- Secure base business and expand new accounts through effective procedural support.
- Generate and track leads in SFDC (Salesforce.com) to fuel growth and business expansion.
Preferred Qualifications
- Not required but highly recommended to have a strong clinical background, specifically in the Operating Room
- Excellent communication and interpersonal skills
- Relevant clinical or hospital experience
- Strong Computer Skills (Microsoft Office, PowerPoint, MS Teams)
- Strong drive for results; Action orientated; Strong work ethic and career ambition; Ability to develop and present complex product demonstrations.
