Supv Operations 1

Supv Operations 1

Requirements

• Excellent communication, interpersonal and client-facing skills.
• Ability to work independently and on a team.
• Ability to organize and plan work efficiently within set time limits.
• Ability to understand and interpret federal and state laws and regulations.
• Ability to analyze and manage significant amounts of data and produce written reports.
• Ability to effectively communicate project status, issues and information to the client.
• Ability to manage a team and effectively coordinate project tasks across multiple counties.
• Strong Microsoft Office applications skills; preferably with Excel, Word, Outlook, and Access.
• Bachelor degree or higher, preferably in Business, Business Administration, Accounting, Social Work, Public Policy, or other closely related fields.
• 3+ years of relevant work experience in the fields of vocational rehabilitation, disability services, employment services, workforce development, human services, or public policy. Direct supervisory or management experience preferred.

Responsibilities

• Plans, organizes, and directs the activities of assigned staff and distribute work flow accordingly.
• Coordinates project activities with the project team, management and the client.
• Provides federal policy, procedure, and regulation consultation.
• Participates in weekly status updates and monthly status reports with clients and project team.
• Ensures that assigned staff reach and maintain productivity and quality assurance goals.
• Supervise and coordinate daily front desk activities and staff.
• Provide outstanding customer service to guests, addressing inquiries and resolving issues promptly.
• Train, mentor, and schedule front desk team members.
• Ensure compliance with company policies and procedures.
• Monitor guest satisfaction and implement improvements as needed.
• Handle guest check-ins, check-outs, and reservations efficiently.
• Maintain accurate records and reports.
• Collaborate with other departments to ensure smooth operations.
• Coordinates and completes special projects as assigned.

Preferred Qualifications

• Direct supervisory or management experience preferred.