Supv – Financial Counseling

Supv – Financial Counseling

Requirements

• 4-8 years of experience, preferred
• Bachelor’s degree in related field, or equivalent work experience, preferred
• Ability to work a flexible schedule as necessary
• Three or more years’ experience management of medical office setting working with medical insurance, coding and financial matters preferred
• Working knowledge of medical terminology as well as ICD-9 and CPT codes
• Strong written/verbal communication, financial assessment, advocacy and crisis response skills, applied within

Responsibilities

• Coordinates and supervises the daily activities of operations or business staff
• Administers and exercises policies and procedures
• Ensures employees operate within guidelines
• Develops, documents and implements best practice for the daily operations of all financial counselors including but not limited to: Running Daily Schedules for consults, new/added procedures, Completing VOB and cost estimates, Applying for financial assistance, Applying for Medicaid/Medi-Cal, Coordinate with Early out collections partner for payment plan and payment financing options
• Monitors weekly and monthly collections of all financial counselors for patient balances owed by patients
• Monitors, tracks, and analyzes monthly financial assistance trends for applications and approvals within Assist Point
• Audits to ensure maximized assistance gained for all patients based on coverage needs
• Monitor Aging Balance report monthly
• Review and complete monthly adjustments including charity care, self-pay, early out, etc.
• Review all Early Out collection escalations daily
• Intervenes in crisis situations – quickly and independently discerning financial interventions required – using sound analysis, professional judgment, ethical practice, and common sense
• Work closely with the Onsite Financial Counselors, Patient Navigators, front office staff and clinical staff to ensure smooth collection process
• Lead monthly check in meeting with all staff members both individually and in group setting to review performance and establish goals moving forward
• Completes all performance evaluations, delivers coaching and disciplinary action and performance improvement plans
• Work closely with training team for new hire onboarding
• Create training policies for financial counseling workflows
• Deliver monthly KPI’s to manager on time for prior month
• Manage and approve all team member timecards, PTO, etc.
• Regular attendance and punctuality
• Performs other duties as assigned

Preferred Qualifications

• 4-8 years of experience, preferred
• Bachelor’s degree in related field, or equivalent work experience, preferred
• Three or more years’ experience management of medical office setting working with medical insurance, coding and financial matters preferred