Support Specialist II – Distribution – IS Operational Experience
| Company | Expeditors |
|---|---|
| Location | Seattle, WA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Exceptional customer service
- Effective verbal and written communication
- Superior organizational skills
- Ability to create and maintain instructional and technical documentation
- Proven troubleshooting skills
- Familiarity with MS Office
- Strong initiative to quickly learn new skills
- Strong interpersonal skills
- Ability to prioritize and multitask while maintaining deadline constraints
- Ability to work independently as well as within a team
- Experience with parsing logs and error log research
- Strong data analysis skills
- Ability to make decisions based on available data
Responsibilities
- Deploying and installing software to corporate and global branch servers
- Documenting dataflow process improvements, new procedures, and troubleshooting methods
- Maintaining accurate and complete documentation
- Providing support during and after normal business hours
- Extensive debugging/error log research
- Work with multiple support teams to address urgent Distribution support issues
Preferred Qualifications
- Knowledge/experience with network routing/protocols, firewalls and TCP/IP
- Experience using SQL
- Experience working with agile development