Support Service Team Leader

Support Service Team Leader

Requirements

• High school diploma or equivalent
• Associate’s degree or higher is a plus
• 3 years of relevant experience; preferably in a clinical laboratory
• Prior leadership experience is a plus
• Familiarity with laboratory operations as well as policies and procedures is preferred
• Strong computer skills and working knowledge of Microsoft Office
• Excellent communication skills; both written and verbal
• High level of attention to detail with strong organizational and prioritization skills
• Strong critical thinking skills with the ability to make decisions in a fast paced environment
• Ability to handle the physical requirements of the position

Responsibilities

• Assist in the supervision of the day to day operations of the Department Name department
• Help lead the team in their daily processes and procedures
• Assist with preparation of laboratory specimens for analysis and testing
• Oversee routing of specimens to their respective prep areas
• Encourage process improvements and best practices
• Perform quality assurance checks to ensure efficiency and accuracy
• Resolve any production errors as requested by management
• Research and resolve any production errors while escalating when necessary
• Engage in continuous process and service level improvements
• Perform quality assurance checks to ensure efficiency and accuracy
• Responsible for enforcing and managing policies and procedures
• Perform administrative duties as needed

Preferred Qualifications

• Associate’s degree or higher is a plus
• Prior leadership experience is a plus
• Familiarity with laboratory operations as well as policies and procedures is preferred