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Support Operations Manager
| Company | OpenAI |
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| Location | San Francisco, CA, USA |
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| Salary | $240000 – $240000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 8+ years leading support operations teams
- Ability to code in Python, SQL, Retool, or shell scripts
- Background in data science or data architecture
- Experience in designing schemas and validating data quality
- Ability to think in systems, not tickets
- Experience in scaling support or similar operations in a high-velocity tech company
Responsibilities
- Directly lead and evolve three sub-functions—frontline delivery operations, partner/BPO management, and systems & tooling
- Prototype quickly—leveraging ChatGPT, Jupyter notebooks, Retool, and other tools
- Drive end-to-end service governance for partner/vendor teams
- Negotiate outcome-based BPO contracts and run data-driven QBRs
- Act as the opinionated gatekeeper for ‘how work gets done’
- Upskill a traditionally non-technical team
- Partner closely with Automations Engineering, Support Engineering, and Fraud & Risk
Preferred Qualifications
- Stay ruthlessly curious
- Chase outcomes, not neatness
- Experience in hyper-growth environments
