Support Lead

Certifications (preferred) from CompTIA, MTA, or other industry certification.
At least 1+ years of experience with current Microsoft operating systems and Microsoft Office components.
Working knowledge of server administration, Active Directory, Exchange Server, and networks.
Possess excellent written & verbal communications. Can support end users in a production environment.

Installs, maintains, and troubleshoots PACS computer systems and related hardware.
Monitors the condition and age of computer equipment and recommends upgrades or replacements.
Investigates hardware problems and performs minor system hardware and communication connection repairs.
Maintains user accounts, email accounts and instructs and/or assists new users in usage.
Installs, maintains, and configures operating system software as needed for the intended usage.
Installs and configures application software and assists users in usage.
Collects information on trouble and assistance calls to establish patterns of frequent occurrences.
Performs other administrative and general duties as assigned and may be called upon to provide IT related assistance outside normal business hours.
Knowledge of Information Technology systems, methodology and practices.
Use documentation available to continually enhance your knowledge.
Provide General Training for new hires.
Act as primary contact for help desk tier 1 technicians needing assistance.
Maintain PACS Technology’s KB.