Support Engineer – L1 Support
| Company | n8n |
|---|---|
| Location | Montreal, QC, Canada, Toronto, ON, Canada, New York, NY, USA, Ottawa, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- At least 1-2 year of support engineering experience, preferably at a fast paced team
- Basic knowledge in Javascript, networking concepts like DNS, HTTP/HTTPS, and TCP/IP
- Familiarity with web development tools and technologies such as web servers and debugging tools
- Experience in handling Administrative and Billing related queries (invoice analysis, account changes, product queries, etc.)
- Support processes know-how (handle tickets, understand requests, read through the lines)
- Customer-Centric Mindset: Ability to empathize with clients, understand their needs, and deliver solutions that prioritize customer satisfaction and success.
- Excellent Communication Skills: Strong written and verbal communication abilities to convey complex technical concepts to both technical and non-technical stakeholders clearly and effectively.
- Time Management and Prioritization: Competence in managing multiple high-priority tickets or escalations simultaneously, ensuring deadlines and service-level agreements (SLAs) are consistently met.
Responsibilities
- 70% support our community and enterprise customers
- 5% cross-team work (pairings, learnings, escalation management, etc.)
- 10% self improvement (study, courses, tinkering with product)
- 15% work on projects and initiatives
Preferred Qualifications
-
No preferred qualifications provided.