Support Engineer
| Company | Chalk |
|---|---|
| Location | San Francisco, CA, USA, New York, NY, USA |
| Salary | $90000 – $150000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Technical background with experience in technical support or software engineering.
- Proficiency in Python and SQL.
- Strong troubleshooting, problem-solving, and analytical skills.
- Exceptional written and verbal communication skills.
- Ability to collaborate effectively with both technical and non-technical teams.
Responsibilities
- Provide front-line technical support to Chalk customers, diagnosing and resolving technical issues promptly.
- Collaborate with Engineering to escalate and resolve complex issues effectively.
- Develop deep product knowledge to help customers maximize value from Chalk.
- Document solutions, create knowledge-base articles, and share insights to prevent recurring issues.
- Identify opportunities to enhance product reliability, usability, and customer satisfaction.
Preferred Qualifications
- Experience supporting ML/data infrastructure or products.
- Understanding of Machine Learning operations and infrastructure.
- Previous experience in a high-growth technology startup.