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Support Engineer
| Company | Arrive Logistics |
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| Location | Austin, TX, USA |
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| Salary | $65000 – $81000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- A high school diploma/GED equivalent
- 2+ years of Customer Service experience in a fast-paced, Enterprise technical environment
- Proven experience in technical support and troubleshooting, handling high volume requests from a wide range of customers with various levels or prioritization (Premier Services a plus)
- Strong problem-solving skills
- Excellent written and verbal communication skills
Responsibilities
- Provide top-level engagement and support to internal and external customers across all of the various Arrive Logistics technical applications
- Identify and troubleshoot reported technical issues and ensure resolution is deployed
- Triage and escalate complex issues with proper documentation and process workflow management if they cannot be solved
- Engage various teams throughout the organization with a service mindset, focusing on ensuring end-user satisfaction
- Take an analytical approach to troubleshooting various end-to-end solutions
- Operate with a degree of independence while owning process excellence and providing continuous improvement
- Strive for continuous growth and knowledge excellence by utilizing information repositories, team resources, and product release documentation
- Be an advocate for progress through training, communications, and positive working relationships
- Communicate business needs to management, Product, and Development resources to add enhancements and improvements based on issues that have been raised.
Preferred Qualifications
- 2+ years of training experience (preferred)
- Some knowledge of programming languages preferred (SQL, Java, HTML)
