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Support and Automation engineer
| Company | State Street |
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| Location | Princeton, NJ, USA |
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| Salary | $100000 – $160000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Expert or higher |
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Requirements
- A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.
- A minimum of 10+ years of progressively responsible experience.
- Experience in managing and supporting mission critical production software applications is required.
- Proven ability to work in a mission-critical operations and production support environment.
- Experience with automation using scripting languages such as Python/ Perl and PowerShell.
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
- Database software or IT technical experience.
- Ability to manage multiple, simultaneous priorities.
- Proven organizational skills with attention to detail.
- Ability to achieve results without close supervision.
- Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
- Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.
- Strong analytical and problem-solving skills.
Responsibilities
- Managing and supporting all aspects of production ePAM systems for multiple clients as part of ePAM Hosted environment.
- Working closely with clients, provide application administration and support for client production ePAM Hosted environment, including user administration/privileges, configuration and testing of software changes and operational processes, interface/integration configuration, testing, and support, assistance resolving escalated problems, migration of changes and problem resolutions to production environments, system availability and performance troubleshooting, PFI version upgrades, and business continuity/disaster recovery assistance.
- Working with Client tech support colleagues to smoothly transition new clients to production operation.
- Participation in the development and ongoing refinement, enhancement and continuous process improvement for the services.
- Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
Preferred Qualifications
- Experience with SQL, MS SQL Server preferred.
- Experience in DevOps (or related) technologies is preferred.
- Experience or familiarity with servers and networks is preferred.
- PFI experience is preferred.
- Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity.
