Support Analyst
Company | MRI Software |
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Location | Cleveland, OH, USA |
Salary | $Not Provided – $Not Provided |
Type | Full-Time |
Degrees | Bachelor’s |
Experience Level | Entry Level/New Grad, Junior |
Requirements
- Previous experience in customer service, technical support experience preferred
- Bachelor’s degree or equivalent work experience
- Customer focus and a passion for support
- Creative and curious troubleshooter
- Strong organization and time management skills
- Aptitude for technology
- Professional communication skills
Responsibilities
- Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels
- Identifies, assesses, and resolves all new and existing concerns
- Monitors, documents, and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction
- Assist in the creation and maintenance of user and procedural documentation
Preferred Qualifications
-
No preferred qualifications provided.