Posted in

Support Analyst

Support Analyst

CompanyMRI Software
LocationCleveland, OH, USA
Salary$Not Provided – $Not Provided
TypeFull-Time
DegreesBachelor’s
Experience LevelEntry Level/New Grad, Junior

Requirements

  • Previous experience in customer service, technical support experience preferred
  • Bachelor’s degree or equivalent work experience
  • Customer focus and a passion for support
  • Creative and curious troubleshooter
  • Strong organization and time management skills
  • Aptitude for technology
  • Professional communication skills

Responsibilities

  • Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels
  • Identifies, assesses, and resolves all new and existing concerns
  • Monitors, documents, and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction
  • Assist in the creation and maintenance of user and procedural documentation

Preferred Qualifications

    No preferred qualifications provided.