Support Analyst
| Company | MRI Software |
|---|---|
| Location | Cleveland, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Previous experience in customer service, technical support experience preferred
- Bachelor’s degree or equivalent work experience
- Customer focus and a passion for support
- Creative and curious troubleshooter
- Strong organization and time management skills
- Aptitude for technology
- Professional communication skills
Responsibilities
- Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels
- Identifies, assesses, and resolves all new and existing concerns
- Monitors, documents, and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction
- Assist in the creation and maintenance of user and procedural documentation
Preferred Qualifications
-
No preferred qualifications provided.