Support Agent
| Company | Mintlify |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $70000 – $90000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Proven experience in technical support at a software or developer tools company
- Comfortable using Git, GitHub, Retool, MDX/Markdown, and IDEs
- Ability to read and understand code, troubleshoot bugs, and identify root causes
- Strong written communication skills with a friendly, professional tone
- Comfort using AI agents and improving training data for them
Responsibilities
- Respond to product and technical questions through our support platform (Plain)
- Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
- Resolve the majority of support inquiries independently, escalating only when necessary
- Collaborate with our support lead to evolve processes and ensure consistency
- Help improve internal support tooling and workflows as we scale
Preferred Qualifications
- Familiarity with OpenAPI specs
- Past experience supporting APIs or documentation tools
- Background working in fast-paced startups