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Supervisor – Welcome Services
| Company | Advocate Health Care |
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| Location | Milwaukee, WI, USA |
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| Salary | $24.85 – $37.3 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- High School Graduate (or equivalent knowledge)
- Typically requires 3 years of experience in hospitality services or related field, with experience as a lead or senior level staff
- High level of demonstrable customer service/customer relations skills typically obtained through customer service work experience
- Exceptional verbal and written communication skills
- Demonstrated organizational, coaching, and counseling skills, including the ability to supervise large numbers of staff in a fast-paced, unpredictable environment
- Proven effective critical thinking, creativity, problem solving and decision-making skills
- Self-directed, flexible and possesses the ability to handle a high degree of pressure with effective time-management
- Intermediate computer skills with windows applications and other automated systems
Responsibilities
- Supervises concierge / screening staff operations for site(s) as assigned
- Greets patients and assesses their immediate needs
- Assists in maintaining a smooth traffic flow at the entrances to the facility
- Assists manager to conduct daily huddles and rounding to ensure all team members are updated on daily concerns/issues or situations that impact all who enter the facility
- Serves as expert on regulatory guidelines for screening, visitation and safety guidelines for the team
- Assists with real-time patient/visitor concerns and complaint resolution that are escalated to the manager for the department
- Utilizes appropriate resources to verify patient/visitor destination and provides accurate directions
- Offers assistance in any way necessary to include assists in/out of vehicles, locate wheelchairs, escort to destination
- Remains with patient if they are alone or in a wheelchair until proper hand-off is made
- Responsible for all department keys, pass cards, etc.
- Assists patients with transportation needs, ie: taxi vouchers, bus passes, van transport or other special needs
- Ensures work areas are clean of debris, safe and free from obstacles
Preferred Qualifications
No preferred qualifications provided.
