Supervisor - Training and Quality Assurance

Supervisor – Training and Quality Assurance

5+ years professional experience with 3+ years of quality and training experience, preferably within a Healthcare Organization or Operations function
Strong knowledge of training methodologies and quality assurance practices.
Strong leadership skills with a focus on team development and performance management.
Ability to work independently and manage multiple projects simultaneously
Proven track record of timely and accurately completing assigned tasks
Excellent verbal and written communication skills
Advanced skills in MS Office or Google Suite; specifically MS Excel, MS Word, Google Sheets, and Google Docs. Adept with technology.
Advanced skills in Salesforce and Five9
Ability to travel up to 10% (if not located in the DFW Metro)

Lead, mentor, and coach a team of trainers and quality assurance specialist
Set performance standards and conduct regular audits to ensure standards are being met
Design, implement, and evaluate training and quality assurance programs based on organizational needs
Ensuring Standard Operating Procedures (SOPs) and related documents are accurate, up-to-date, and readily accessible, which involves creating, reviewing, updating, and distributing them.
Conduct training sessions and workshops for new hires and existing employee development
Collaborate with cross functional teams to ensure training content is accurate and up-to-date
Monitor and measure the effectiveness of training programs and their impact on employee performance and identify areas for improvement
Work closely with various departments to identify training needs
Facilitate communication between leadership, employees, and other departments to ensure alignment on training and quality assurance expectations
Act as a liaison between Clinician Support and other departments

No preferred qualifications provided.