Supervisor TIS Service Owner
| Company | Enbridge |
|---|---|
| Location | Houston, TX, USA, North York, Toronto, ON, Canada, Calgary, AB, Canada, Edmonton, AB, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
- Minimum 7+ years of experience with IBM Maximo, including MAS 9, with demonstrated system administration and enhancement work.
- 2+ years in a team lead or supervisory role, ideally in enterprise IT or operations technology.
- Solid experience in monitoring, observability, and system performance tuning for enterprise applications.
- Deep understanding of asset and work management business processes.
- Knowledge of Oracle ERP (Finance and Supply Chain) and Copperleaf integration with Maximo.
- Experience with field mobility solutions (e.g., Maximo Mobile, Salesforce Field Services).
- In-depth knowledge of ITIL practices, particularly in service operations and continual improvement.
Responsibilities
- Lead and mentor Maximo analysts to deliver high-quality support, development, and enhancements.
- Serve as the escalation point for service incidents and handle complex problem investigations.
- Lead all aspects of the stability and performance of Maximo and MAS 9, including cloud or containerized deployments.
- Drive strategic projects such as upgrades, integrations, and mobility rollouts with a structured delivery approach.
- Collaborate with infrastructure, application, and monitoring teams to develop and mature observability frameworks, including alerting, logging, and system health dashboards.
- Define and implement monitoring and performance KPIs for Maximo and its critical integrations (e.g., Oracle, Copperleaf, mobility platforms).
- Own and improve service management processes including incident, problem, change, and release management.
- Maintain strong relationships with business stakeholders to align technology roadmaps with operational goals.
- Ensure accurate documentation, training, and knowledge transfer across the team and support ecosystem.
Preferred Qualifications
- Hands-on experience with Maximo configuration, automation scripting, and reporting.
- Experience introducing or optimizing tools like Splunk, Dynatrace, Prometheus, or ELK stack for observability.
- Familiarity with SAP Plant Maintenance.
- ITIL certification and/or project management credentials (e.g., PMP, Scrum Master).
- Experience with containerized Maximo deployments (e.g., on Red Hat OpenShift).
- Certifications in Maximo, MAS 9, or asset & work management are considered strong assets.