Supervisor Patient Financial Services

Supervisor Patient Financial Services

Requirements

• 1 year of customer service experience required
• A minimum of 3 years Related Experience
• Bachelors – Related Field
• Certified Application Counselor (CAC) | Health Insurance Marketplace | Within 12 Months of Start Date | Employee Provides HR a Copy
• Driver’s License with Acceptable Driving Record | Driver’s License – Current State Licensed | Prior to Start Date | HR Primary Sources

Responsibilities

• Advises leadership on financial performance, monitors budget compliance, and works with the Manager on fiscal management, policy creation, and staff management.
• Collaborates with the trainer to create tools for staff training, assists with bedside registration, and participates in process improvements and training.
• Oversees the collection activities for patient accounts receivables, evaluates collection strategies, and ensures compliance with policies and procedures.
• Works on the development, testing, and implementation of patient accounting systems, as well as optimizing processes for efficiency and accuracy.
• Tracks trends such as denials, analyzes data, and shares insights for process improvements. Communicates with clinical staff to ensure financial assistance when necessary.
• Identifies financial assistance programs for patients and helps them apply for those programs. Coordinates with social services and other teams to secure assistance.
• Works with patients to secure payment or payment arrangements, ensuring they are informed of financial obligations. Communicates with third-party vendors and other stakeholders to facilitate timely payments.
• Performs other duties as needed, such as ensuring staffing and scheduling, managing technical issues, and representing the department in various meetings.

Preferred Qualifications

• 1 year of management, revenue cycle, knowledge in payment posting, and billing experience preferred