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Supervisor – Operations
| Company | Maersk |
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| Location | Odenton, MD, USA |
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| Salary | $60000 – $70000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- Multi-tasking while maintaining precise attention to detail
- Negotiating abilities and able to close independently from management oversight
- Must have a financial acumen and experience with invoicing and payables
- Excellent verbal and written communication skills
- Must be able to type 35+ words per minute
- Must be able to work in demanding, high-volume environment, particularly with email and calls
- Precise attention to detail
- Proficient in Microsoft Office
- Must be tech savvy
- High school diploma or equivalent is required
Responsibilities
- Provided the necessary communication and support between customers, suppliers and independent contractor carriers regarding operations activity to ensure a smooth delivery and achieve superior service levels.
- Managed the planning and coordination in executing order inventory/inspection, and load out for assigned routes.
- Ensured the efficient utilization of delivery team capacity ensuring quality, budgetary targets and fair-share objectives were met.
- Worked with the Regional Director to achieve financial objectives by supporting the adherence to and monthly reviews of an annual budget.
- Managed a P&L by operating the business within budgeted guidelines through scheduling expenditures and analyzing any variances to the plan.
- Managed contractual agreements and key performance indicators (KPI) set forth by the client.
- Used personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in activities and procedures.
- Managed the resolution of complex escalations pertaining to carriers, customer service, and property claims were resolved to client/customer satisfaction.
- Utilized site operating systems to ensure daily execution of planned activities.
- Managed the recruitment and training of independent contractor carriers and their employee team members, as well as monitoring assigned staff performance and progress.
- Participated in weekly organizational meetings to report and evaluate the quality of service received, and providing solutions for continuous improvement.
- Ensured driver safety and compliance while loading in a safe manner and facility requirements are being met.
- Performed other essential duties as required.
Preferred Qualifications
No preferred qualifications provided.
