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Supervisor – Insurance Credit Balance and Refund
| Company | CVS Health |
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| Location | Monroeville, PA, USA |
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| Salary | $43888 – $85068 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 1+ year(s) of insurance billing or collections, accounts receivable experience, health plan claims processing or adjudication experience, or other acceptable related experience in healthcare insurance.
- 1+ year(s) of leadership experience.
- Must live within a 1 hour commute from the Monroeville, PA office.
Responsibilities
- Managing A/R reports and aging buckets, analyzing the A/R to identify problem areas/trends, recommending and implementing solutions; explaining fluctuations in the A/R; maintaining department workflow.
- Meeting compliance guidelines for timely and accurate refunds/offsets.
- Various A/R related reporting requirements, including but not limited to: collector aging’s, metric reporting for team, compliance results.
- Supervising staff to ensure the daily operation needs are met, including productivity compliance, and quality goals.
- Interviewing, hiring, evaluating and reviewing staff performance, coaching and counseling, disciplinary action and daily supervision of the staff to ensure that all department and company policies and procedures are followed.
- Providing excellent customer service.
Preferred Qualifications
- 3+ Years of insurance billing or collections, accounts receivable experience, health plan claims adjudication experience, or other acceptable related experience in healthcare insurance.
- Ability to coach, manage, develop and guide employee performance while establishing meaningful team goals and objectives in order to drive team performance.
- Ability to find creative solutions to issues and foster that type of creativeness in your team.
- Ability to develop a highly productive team through solid communications and feedback.
- Experience in a high volume, fast-paced production environment.
- Exceptional organizational skills and the ability to effectively prioritize work, multi-task, and follow through on assignments.
- Strong presentation skills
- Excellent oral, written, and interpersonal communication skills
- Prior experience with AR reporting including trending, aging, forecasting, etc.
- Skilled in use of MS Office Applications, particularly Excel
- Ability to translate and effectively analyze large data sets
- Highly motivated self-starter with the ability to work both independently and as a part of a cross-functional team.
