Supervisor Image Mapping

Supervisor Image Mapping

Requirements

• Bachelor’s degree in the field of Business, Data Analysis, computer science, process improvement, project management, etc.
• 6+ years’ experience in the field.
• Strong verbal communication skills; strong writing and composition abilities.
• Strong analytical skills & problem-solving abilities.
• Strong Microsoft Office skills.

Responsibilities

• Maintain and improve processes within the groups to ensure maximum efficiency of the staff and other company resources.
• Lead a team of 3-5 Analysts to accurately and timely load all portfolios to test and production.
• Train incoming Analysts on the necessary procedures to map images.
• Maintain stated performance level for all assigned transfer mapping and validation.
• SME for data mapping necessary for images to be loaded into OnBase.
• Effectively manage direct reports across several centers.
• Develop with management solid image upload validation routines.
• Maintain and update exceptions to improve quality downstream.
• Maintain and update exceptions regarding transfer errors and work with the Portfolio Management and Deal Management groups to improve processes and eliminate transfer errors.
• Work in tandem with Deal Management to set the schedule to achieve overall transfer SLAs.
• Act as the owner for all assigned incoming servicing transfers related to images.
• Create, manage, and deliver reporting to senior management of the timeliness and accuracy of the group.
• Collaborate with individual business units to Improve the quality of document uploads.
• Run automated review checks for all transfers.
• Responsible for each assigned transfer meeting the established mapping SLAs.
• Create and manage automated document transfer processes.
• Collaborate with OnBase administrators to improve OnBase functionality for all servicing users.
• Performs related duties as assigned by management.

Preferred Qualifications

• Certain after hours/weekend work may be necessary for projects or high business volume situations.
• After hours/ weekend email monitoring to ensure internal, client and homeowner satisfaction with transfers.
• Up to 20% travel to other company locations for projects, training, employee management, etc.