Supervisor – Finance Operations – Pricing Services
| Company | Cardinal Health |
|---|---|
| Location | Tennessee, USA, Arkansas, USA, Kentucky, USA, Ohio, USA |
| Salary | $66500 – $99645 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- 4+ years of finance operations experience, preferred
- Supervisory experience, preferred
- Bachelor’s degree in related field, or equivalent work experience, preferred
- Strong Communication Skills
- Strong Leadership Skills
Responsibilities
- Supervises activities and development of 8-12 direct reports to include providing timely and pertinent feedback to employees on their performance and delivery of performance evaluations.
- Collaborates with internal and external stakeholders to improve the customer experience and achieve business results. Builds strong relationships with stakeholders.
- Maintains compliance with all SOX controls regulations.
- Encourages team to strive for operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to maximize results; serves as a role model in innovative thinking and process improvement.
- Cultivates an engaging culture, exemplified by high employee engagement in problem solving, innovation, and initiating change with speed.
- Leverages proactive and predictive measures to alleviate pricing events impacting the customer experience.
- Utilizes customer and employee feedback to develop best practices.
- Demonstrated proficiency in lean leadership and process improvement.
- Elevates credibility and partnership with sales team.
- Leads and influences teams across multiple site environments: brick and mortar, virtual agents, and international support teams.
- Attracts, develops, and retains talent.
- Assist in projects or take on additional responsibilities as required.
- Meet or exceed response service levels established for the department.
- Cascades organizational goals through the function/work area to the individual level and ensures individuals understand how they can contribute.
- Role models Cardinal Health’s high ethical standards and code of conduct.
- Recognizes development needs and capability gaps in own area and arranges specific projects/assignments to address needs.
- Ensures that clients have a positive experience; commits to meet or exceed client expectations
- Demonstrates a commitment to meeting service expectations or fulfilling service agreements; consistently
- Displays honest empathy regarding customers’ concerns and issues; determines customers’ needs and expectations and responds accordingly
- Adopts customers’ perspectives in order to understand their expectations; makes decisions in accordance with customer perspectives and cultural sensitivities
- Integrates knowledge of Cardinal Health’s organizational structure into solutions development
- Identifies opportunities to improve efficiency while providing flawless transactions and services; manages monetary assets and other resources to optimize cost-effectiveness
- Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity
- Maintains a strong focus on delivering high quality work; holds self to high quality standards.
Preferred Qualifications
- 4+ years of finance operations experience, preferred
- Supervisory experience, preferred
- Bachelor’s degree in related field, or equivalent work experience, preferred