Supervisor – Environmental Services

Supervisor – Environmental Services

Requirements

• Solid understanding of Environmental Services’ operations and workflows and how department’s process/workflow impacts other flows or departments.
• Knowledge and understanding of applicable local, state, federal and other laws, regulations and requirements impacting department operations.
• Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
• Demonstrated ability to identify and resolve technical and operational issues problems as guided by policies, and procedures, or guidance from leadership.
• Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives.
• Demonstrates ability to handle confidential and sensitive issues.
• Verbal and written communication and interpersonal skills.
• Ability to handle difficult circumstances and make sound business decisions with little direction.
• Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.
• Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results.
• Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner.
• Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences.
• Ability to use essential software and applications associated with the role’s duties and responsibilities.

Responsibilities

• Supervises and oversees the day-to-day activities of the Environmental Services unit, ensuring the team achieves/delivers high quality results/services.
• Oversees and facilitates daily operations, and liaises with other departments as necessary to ensure effective delivery of services/results.
• Makes daily rounds with staff to ensure staff have appropriate tools and resources to complete assignments accurately and timely. Conducts service recovery when necessary.
• Serves as a resource to team, providing direction for issue/problem resolution and responding timely to escalated issues.
• Develops and implements standard work, processes and workflows to ensure effective and efficient operations while soliciting feedback from staff.
• Leads continuous improvement efforts using Lean or other process improvement methods and concepts, and implements recommendations.
• Ensures maintenance of appropriate records and level of supplies.
• Promotes efficient and effective communications between departments and/or business teams to improve and standardize work flows.
• Collaborates with others to coordinate services, streamline work flow, standardize procedures, and/or drive positive outcomes.
• Identifies areas of non-compliance or vulnerability, developing, recommending and implementing corrective action plans to address or minimize risk.
• Keeps leadership informed of operations, and escalates complex issues requiring higher level direction.
• As necessary, responds to emergencies and/or calls from staff after regular operating hours.
• May participate in and/or facilitate ad-hoc committees and task forces.
• Supervises assigned staff, makes or provides input into hiring and termination decisions, develops work schedules, and reviews and approves timekeeping records.
• Sets and maintains expectations with all direct reports, and holds individuals and work teams accountable.
• Evaluates staff performance and recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. Works with leadership when major disciplinary action is necessary and, if appropriate, in consultation with Human Resources.
• Provides opportunities for career development, role expansion, and cross-training.
• Develops department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
• Conducts staff meetings for informative and educational purposes.
• Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or recommending the initiation of investigative procedures.
• Ensures staff maintains current and appropriate professional credentials.
• Assists in meeting financial targets by effectively managing and utilizing personnel and resources.
• Manages and monitors staffing to minimize labor costs.
• Monitors expenses and works with leadership to develop and implement corrective actions plans to address unfavorable variances.
• May participate in the operating and capital budgeting process.
• Participates in departmental goal setting process and communicates goals to staff.
• Monitors staff productivity, ensuring optimal use of resources and makes appropriate changes in response to fluctuations in workload.
• Provides input to leadership chain of command on current and future needs of personnel to meet needs of clients and/or operational demands.
• May prepare reports and/or analyses, identifying operational trends and recurrent issues, and recommends and implements course of action.
• During peak periods, may perform tasks to assist team in achieving business results or SLAs.
• May assume responsibilities of one-up leader role during his/her absence.
• Performs other duties as assigned.

Preferred Qualifications

No preferred qualifications provided.