Supervisor – Credit & Collections
| Company | Owens & Minor |
|---|---|
| Location | Salt Lake City, UT, USA, Bothell, WA, USA, Philadelphia, PA, USA, Downers Grove, IL, USA, Portland, OR, USA, Huntington Beach, CA, USA |
| Salary | $66000 – $75000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Must possess excellent communication skills and the ability to practice proper phone and email etiquette.
- Ability to understand and utilize different communication styles including communicating effectively with supervisor regarding issues that arise
- Knowledge of medical billing and collection practices.
- Ability to train on policies and procedures.
- High school diploma or equivalent
- 2+ years of leadership experience
Responsibilities
- Supervises efficient work procedures, recommendations for on-going process improvement, and coordinates programs to meet billing and collections goals to maximize company cash flow.
- Coach direct reports to improve and effectively increase production.
- Answers questions from customers, clerical staff, insurance companies, and physician offices.
- Able to make outbound calls to obtain appropriate documentation for reimbursement of orders shipped.
- Identifies and resolves patient complaints.
- Documents activities in ERP system in an efficient accurate and timely manner.
- Effectively evaluates EOB’s and makes appropriate adjustments.
- Effectively resolves aging claims in a timely manner.
- Accountable for reducing delinquency in assigned account.
- Determines most effective and economical means of collecting account.
- Ensures the billing activity is handled correctly.
- Ability to edit and resubmit claims for payment.
- Prepares and reviews clean claims for submission to various insurances either electronically or by paper.
- Ensures compliance with all state and federal billing regulations.
- Determines most effective and economical means of completing duties.
- Developing staff, mentoring, training and providing career coaching, motivating staff individually and as a group.
Preferred Qualifications
-
No preferred qualifications provided.