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Supervisor Contact Center
| Company | Altru Health System |
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| Location | Grand Forks, ND, USA |
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| Salary | $57824 – $86756 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- 3 years of Customer Service Experience Required
- Management experience preferred
- Preferred: Bachelors – Business
- A minimum of 3 years Related Experience
Responsibilities
- Advises leadership of significant and/or unexpected variances.
- Develops and implements short term goals and is responsible for measurable outcomes and effective use of resources.
- Participates in the development and implementation of policies, procedures, and job descriptions.
- Completes reporting and record keeping requirements accurately and within established timelines.
- Monitors services for efficiency and accuracy by evaluating, initiating and participating in restructuring of current and new procedures, services, and/or programs.
- Carries out time and attendance responsibilities according to established procedure.
- Advises manager of significant and/or unexpected variances.
- Monitors information compliance and supports Continuous Quality Improvement (CQI) environment by performing quality improvement audits.
- Develops and submits measurable program goals and action plans annually.
- Develops, tests, analyzes and implements quality of Information Management in registration/admissions in coordination with financial services, support staff and clinical areas according to established guidelines.
- Performs other duties as assigned or needed to meet the needs of the department/organization.
Preferred Qualifications
- Management experience preferred
- Preferred: Bachelors – Business
