Supervisor – Client Services – Set Up Specialist
| Company | Icon |
|---|---|
| Location | Plainview, NY, USA, Dublin, Ireland |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree in business administration, life sciences, or a related field; advanced degree is a plus.
- Significant experience in client services or customer support, preferably within the clinical research or pharmaceutical industry.
- Strong leadership skills, with experience managing teams and driving collaboration in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders effectively.
- Proven ability to analyze data and feedback to drive process improvements and enhance client satisfaction.
Responsibilities
- Supervising and managing the client services team, ensuring timely and accurate responses to client inquiries and requests throughout the project lifecycle.
- Collaborating with cross-functional teams, including project management, clinical operations, and regulatory affairs, to provide comprehensive support and solutions to clients.
- Monitoring and analyzing client feedback and performance metrics to identify areas for improvement and enhance service quality.
- Providing training and mentorship to team members, promoting professional development and a culture of continuous improvement in client service practices.
- Building and maintaining strong relationships with clients to understand their needs and ensure satisfaction with services provided.
Preferred Qualifications
- Advanced degree is a plus.