Supervisor – Billing Operations

Supervisor – Billing Operations

Requirements

• Minimum of 7+ years of relevant order-to-cash experience, including a minimum of 5+ years managing a billing team
• Solid working knowledge of business systems, particularly Zuora (minimum of 3+ years experience), Salesforce CRM, Avalara, and Oracle Fusion
• Strong analytical and problem-solving skills and proven ability to perform strategic planning and priority setting to navigate complex billing scenarios and drive continuous improvement
• Demonstrated track record of improving processes, solving complex problems, and implementing solutions that enhance operational efficiency and compliance
• Strong leadership skills, with the ability to coach, motivate, and inspire the team to achieve excellence
• Excellent verbal and written communication skills and proven ability to collaborate effectively with cross-functional teams
• Demonstrated resilience, adaptability, and capacity adhering to firm deadlines while working under pressure
• Advanced ability to interpret and manipulate large datasets, including advanced proficiency in Microsoft Excel
• Strong knowledge and understanding of SOX controls

Responsibilities

• Lead and supervise an international team of analysts in order management and billing operations to ensure timely and accurate order processing, including invoice generation
• Respond to or provide resolutions for internal and external customer inquiries in a timely manner, including handling escalations from billing, collections and order management analysts
• Review validation of customer contracts across multiple systems to ensure accuracy of financial data in each system and to ensure accurate and timely provisioning of contracts prepared by analysts
• Execute and own SOX compliant month end reconciliations over billing and provisioning, ensuring completeness and accuracy
• Support quarterly and annual inquiries, requests, and activities originating from our external and internal auditors and tax consultants
• Participate in and coordinate new process implementations, operational improvements, system enhancements, and training new team members
• Build ad hoc custom Zuora reports and queries to support internal initiatives, respond to customer billing disputes, etc.
• Provide strategic insights and guidance on alignment with the organization’s objectives, identifying opportunities for growth and improvement
• Develop and monitor key operational metrics to synthesize into meaningful reporting and recommendations to relevant stakeholders
• Lead, motivate, and support the global team to achieve peak performance and productivity

Preferred Qualifications

• Bachelor’s degree in Finance, Accounting or related field
• Experience managing a regionally distributed team
• Experience with high-growth technology companies, preferably in SaaS
• Proficiency in the Google Suite (Gmail, Docs, Sheets, etc.), and familiarity with Slack