Supervisor – Account Servicing – Flex Pay
| Company | Upgrade |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Excellent leadership and management skills
- Strong written and verbal communication skills
- Excellent problem solving, negotiation and analytical skills
- Good organizational skills and attention to detail are essential
- Exceptional customer service skills
- Proficient in Google Sheets, Excel, Word
- Ability to work well in fast-paced, multi-task environment, and be team oriented
- 2 years leadership additionally experience with travel & call centers
- Financial knowledge background
Responsibilities
- Understand and master our process workflows and systems, and provide feedback on roadblocks or improvement to ensure team productivity and efficiency meet or exceed our customers’ needs
- Build and maintain a high performing team to meet and exceed company goals
- Measure and maximize staff productivity through metrics and effective workforce management
- Develop and maintain updated knowledge of collections techniques and procedures
- Develop and maintain policies and document procedures
- Ensure that all KPI’s for the department are met
- Examine workload volumes and prioritize work efforts to meet team goals
- Provide coaching and professional development to team members to enhance their knowledge and technical acumen
- Coordinate closely with the team by communicating project or team status and success metrics
Preferred Qualifications
-
No preferred qualifications provided.