Student Worker – Office of Academic Records – Student Intake Specialist

Student Worker – Office of Academic Records – Student Intake Specialist

Requirements

• Ability to become familiar and proficient with GCU admission policies.
• Able to adjust to processes and admission policy updates and changes quickly.
• Ability to analyze, interpret information, effectively research and troubleshoot.
• Outstanding attention to detail is must.
• Absolute commitment to meeting strict response deadlines.
• High-level customer service and effective professional communication by phone, email, and instant messenger.
• Excellent interpersonal skills, professional demeanor, ability to work in a team environment in collaborative and cohesive manner.
• Ability to cope with changing priorities professionally and maintain composure while under deadline pressure.
• Basic computer skills including proficiency with MS Office Suite with ability to use multiple systems at one time on two monitors.
• Able to interact and build relationships with internal and external customers in a professional demeanor.
• Commitment to quality, data integrity, and compliant with company, state, and federal regulations and policies.
• Ability to maintain confidential student information (i.e. FERPA).
• Ability to adapt to changing duties and responsibilities with the advancement of technological improvements.
• Ability to accept and adapt to various work schedules outside of normal business hours.

Responsibilities

• Understands and applies GCU admission requirements accurately to all students’ programs of study, ensuring compliance with Department of Education guidelines.
• Processes all necessary steps to matriculation in accordance with GCU’s workflow, policies, and requirements.
• Contacts students and other colleges/universities as needed in response to students’ transcript status.
• Responds in a timely manner to stakeholders regarding admissions records, including but not limited to admission criteria and transcript statuses, with complete and accurate information.
• Utilizes professional, solution-oriented communication with internal and external customers regarding the resolution of needed admission file documents/transcripts.
• Completes all necessary process steps in accordance with GCU’s workflow, policies, and requirements.
• Quality review of documentation to ensure program requirements are met, documents are legible, and file is complete.
• Updates system statuses to ensure accurate reflection of the state of student admission files.
• Effective communication with internal and external customers in a professional and timely manner.

Preferred Qualifications

• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.