Student Services and Records Associate – Undergraduate Education – Moody College of Communication
| Company | University of Texas – Austin |
|---|---|
| Location | Austin, TX, USA |
| Salary | $50000 – $50000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Bachelor’s degree
- One year of directly related experience coordinating complex administrative functions
- Demonstrated ability to identify and understand issues, problems, and opportunities and take action with patience, precision and resolve
- Ability to think strategically and support diverse student populations in an effective and empowering manner
- Experience in providing excellent customer service, demonstrating the highest degree of accuracy, integrity, and professionalism
- Extremely detail-oriented
- Excellent interpersonal skills
- Ability to handle stressful situations with composure
- Ability to supervise, train and mentor student associates
- Proficiency with business software including MS Word, Outlook, and Excel
- Ability to remain productive in a fast-paced environment with frequent interruptions
- Comfort with ambiguity and changing priorities
Responsibilities
- Maintains student files and academic records in accordance with university and state policy
- Serves as office manager; coordinates supplies, and resources needed for successful office management
- Manages the daily coordination of meeting rooms, office spaces, workroom, and breakroom spaces
- Provide high-level administrative support to the leadership team of Undergraduate Education as directed
- Supervises Moody Advising front desk operations and student workers
- Oversees the hiring, training, and supervising of front desk students and the day-to-day operations of the front desk
- Processes petitions relating to student academic records
- Routes petitions for review by content experts, as needed
- Processes transactions, drops, pass/fail requests, late adds or registrations, withdrawals, etc. in accordance with university policy
- Collaborates with the Office of the Registrar as necessary
- Serves as an active, positive, and engaged member of the Moody Undergraduate Education staff
- Effectively listens, encourages, and supports other team members and students
- Acts in an approachable, respectable, and positive manner
- Fully participate in all Moody College of Communication signature events and programs which include but are not limited to: Career Expo, Honors Day, Family Weekend, CommUnity and Gone To Texas, Graduation and Commencement events, and Freshman/Transfer Orientation
- Other duties as assigned
Preferred Qualifications
- Experience training and supervising novice workers
- Experience developing training curriculum and presenting materials
- Experience navigating University of Texas at Austin related policies and procedures, especially those related to academic records or records retention
- Experience supervising staff or student workers