Student Outreach and Support Case Manager
| Company | University of Texas – Austin |
|---|---|
| Location | Austin, TX, USA |
| Salary | $63350 – $63350 |
| Type | Full-Time |
| Degrees | Master’s |
| Experience Level | Mid Level, Senior |
Requirements
- Master’s degree in Higher Education, Psychology, Educational Psychology, or other related field
- at least 3 years of experience advising college students, including direct experience with individual crisis management and development, implementation, mediation, and evaluation of crisis and/or grief intervention protocols
- Experience with case management and case consultation
- Demonstrated organizational, administrative, listening and problem-solving skills
- Ability to work independently and as part of a team
- Ability to work under stress, perform multiple tasks, maintain confidentiality, and self-regulate while maintaining a student-focused mindset
- Excellent interpersonal skills and ability to build campus partnerships
- Demonstrated ability to successfully provide programs and services from a non-judgmental perspective
- Relevant education and experience may be substituted as appropriate
Responsibilities
- Offer advocacy and support to UT students and families regarding all emergency and critical incidents
- Provide intake for walk-in appointments and calls, facilitate and process student emergency funds, coordinate referrals and resources as appropriate
- Provide coverage and answer calls to the Behavior Concerns Advice Line (BCAL), and assist with student death notifications and flag-lowering ceremonies
- Provide ongoing safety and support to students, and provide follow up after initial emergency incident
- Organize outreach efforts to ensure that the University community is aware of the services provided for students in crisis, including campus presentations and trainings (as needed)
- Foster collaborative innovation with campus partners to ensure a comprehensive and holistic approach to student needs and crisis services
- Maintain appropriate standards for record-keeping and documentation of case management services in Maxient (case management software)
- Meet deadlines for intervention efforts in accordance with industry standards and relevant protocols and policies
- Other duties as assigned
Preferred Qualifications
- More than three years of experience counseling or advising college students, including direct experience with crisis management counseling and development, implementation, mediation, and evaluation of crisis and/or grief intervention protocols
- Experience in victim/survivor advocacy relating to sexual harassment-including sexual violence and an understanding of Title IX federal law
- Knowledge of best practices for addressing behavior concerns regarding threat mitigation
- Experience using risk assessment tools
- Ability to exercise discretion and independent judgment regarding student issues as well as parental and faculty concerns
- Demonstrated excellent public speaking and presentation skills
- Experience with case management software (specifically Maxient)