Strategy & Ops - Head of Coach

Strategy & Ops – Head of Coach

5-7 years of experience in a customer-facing role, such as management consulting, customer success, operations, or a related field
Professional people person: You love connecting with individuals, building trust, and helping them be their most successful selves.
Scrappy and resourceful: You find creative solutions to challenges and make things happen with limited resources.
Growth-minded: You constantly think about how to activate our supply side while maintaining our exceptionally high bar.
Strategic and data-driven: You are exceptional at creating strategies and running the numbers to test, iterate, and improve.
Process-oriented: You have experience in process management and thrive in optimizing workflows.
Effective executor: You have a track record of getting things done efficiently and with high quality.
Reliable self-starter: You take initiative, manage your workload independently, and meet deadlines consistently.
Strong communicator: You can effectively coordinate with multiple stakeholders at a time.

Refine process for coach acceptance and run the full coach vetting process
Host and manage entire end-to-end coach onboarding process and ensure all coaches are trained, supported, and upskilled to deliver world-class coaching
Serve as point of contact for the entire coach network and own all coach communications
Ensure the supply-side of the business is healthy, thriving, and successful on the platform
Develop high-value action path for coaches to increase their earnings on the Leland platform
Provide creative, strategic, and data-driven insight to improve processes and supply-side growth
Collaborate with the Product team to develop coach features for activation, gamification, and experience
Contribute to and refine our coach resource library, ensuring they have the resources, materials, and tools needed to build their businesses.

No preferred qualifications provided.