Strategy & Operations Manager - Self-Service Cloud

Strategy & Operations Manager – Self-Service Cloud

BS/BA or equivalent experience required
7+ years work experience in Sales or Field Operations, Strategy, FP&A, Management Consulting, or similar field in SaaS organizations with strong exposure to go-to-market and product strategy
Proven ability to structure complex problems, develop solutions, and craft recommendations and results into easily digestible messages, communications, and executive presentations
Excellent communication and engagement skills
Highly collaborative style and the ability to adjust on the fly to new demands with a sense of urgency
Ability to thrive in a fast paced start-up environment
Experience with the Salesforce.com platform
Power user proficiency with the MS Office suite (especially MS Excel and MS Powerpoint)
SQL experience

Partner closely with product engineering and marketing to develop actionable, measurable projects and programs that accelerate consumption growth, customer retention, and improve productivity
Design incentive structures and targets supporting our Self-Service Cloud business, including for Cloud Monthly Customer Engineers and Sales
Perform data analysis and modeling to identify trends and efficiency opportunities
Build, maintain, and improve systems, tools and dashboards to support the needs of the team and key partners
Engage in ad-hoc analyses to understand business performance/user engagement metrics, Key Performance Indicators and provide concise summaries and recommendations to management on topics from go-to-market strategies, product journey improvements, resource allocation and more
Identify levers for driving balanced product adoption and revenue growth
Focus on continuous improvement of processes, policy and tools to drive productivity and remove friction