Strategic Partner Manager II

3+ years of experience in a post-sales or Account Manager role or related experience
Knowledge of Google Suite, including Google Spreadsheets (creating client-facing decks) and Google Sheets (can maintain complex spreadsheets)
Ability to navigate sales tools with ease (Salesforce, Outreach, Sales Navigator, Google Apps)
Experience managing a book of business, with clients in small to mid-sized markets

Manage merchant partners (in the SMB restaurants vertical) across your sales region, while meeting revenue goals
Present quarterly business reviews that highlights wins and opportunity areas for your merchant accounts
Minimize churn and redirect our partners to opportunities of expansion, using DoorDash products
Use data to test daily operational processes to keep our merchants efficient
Use internal data and unit economics to explain forecasted revenue growth and how we offer customized sales packages to improve sales, growth, and brand perception
Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform

Empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption
Thoughtful, merchant first thinker who creates data-driven recommendations and Quarterly Business Reviews (QBRs)
Align cross-functional partners, while managing project timelines and expectations or related project management experience