Strategic Operations Manager – Uber Direct
| Company | Uber |
|---|---|
| Location | San Francisco, CA, USA, New York, NY, USA |
| Salary | $106000 – $118000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- 2+ years’ of professional work experience in a related field (start-up, operations, strategy, analytics, technology)
- Strong Excel/Google Sheets and SQL proficiency
- Dashboard creation and KPI tracking experience (via Tableau/Datastudio/Looker or similar program)
- Bachelor’s degree, preferrably in Business Administration, Computer Science, Mathematics, Analytics or similar programs
Responsibilities
- Collaborate with account management teams, sales, and other teams to identify process inefficiencies, build solutions, and drive operational efficiency (account strategy and growth, performance reporting and strategy)
- Identify, plan, and execute projects and root cause analyses to improve our existing processes for account management, sales, and customer programs
- Design, execute and automate processes to run and optimize the business performance and KPI gaps
- Create new processes to prioritize and evaluate new opportunities based on strategic and financial criteria
- Develop resources that enable us to expand adoption by clearly communicating merchant value with a lens of creativity to differentiate our offerings
- Act as an important cross-functional partner to teams working with Uber Direct (Account Management, Sales, Product, Partner Engineering, Finance)
Preferred Qualifications
- Proven track record in driving process and performance improvements through data-driven insights
- Extensive experience collaborating across Sales, Account Management, and Customer Support teams to achieve shared goals
- Skilled in managing large, complex cross-functional projects and launches, ensuring alignment and timely execution
- Proactive problem-solver with a focus on rapid experimentation to build and iterate on solutions for both immediate and long-term operational challenges
- Demonstrated ability to engage and communicate effectively with diverse stakeholders in fast-paced, dynamic environments with tight deadlines
- Strong analytical skills to leverage data and sound business judgment for assessing process efficiency, operational viability, and financial outcomes
- Expertise in business case development and delivering performance improvements by utilizing data insights
- Data-driven mindset with strong business acumen to evaluate process performance and financial feasibility through analytical thinking
- Clear and concise communicator capable of synthesizing complex information, emphasizing key insights, and delivering actionable recommendations
- Comfortable navigating ambiguity and managing projects without complete information, adapting priorities as new data emerges