Skip to content
Strategic Customer Success Manager – Enterprise
| Company | Global Relay |
|---|
| Location | Chicago, IL, USA |
|---|
| Salary | $75000 – $125000 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s |
|---|
| Experience Level | Senior |
|---|
Requirements
- Degree or Diploma and/or 5+ years of account management or customer success experience, with large, enterprise-level accounts in compliance or finance sectors with an understanding of SaaS solutions.
- Demonstrates ability to assess customer needs and deliver appropriate solutions.
- Professional business manner with the ability to present and interact with various executive business levels.
- Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail.
- Excellent verbal and written communications skills.
Responsibilities
- Provide world class service in handling and resolving customer enquiries.
- Work with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues.
- Update and maintain Salesforce CRM.
- Understand and explain features and benefits of Global Relay services.
- Identify sales and upsell opportunities to existing customers.
- Act as the main point of contact to establish strong customer relations.
- Manage the ongoing relationship between Global Relay and enterprise accounts by developing strong relationships.
- Assess, clarify, and validate customer needs on an ongoing basis to accomplish land and expand goals.
- Leads and manages the relationship between Global Relay and clients that fall under the Major Accounts Program (MAP) and other high priority existing customer base.
- Create and execute on strategic account plans; expand depth and breadth of customer relationships.
- Build trusted advisor relationships with customers.
- Participate in Global Relay forums, client visits, and conferences. In-person meetings and travel to customer sites.
Preferred Qualifications
- Previous direct experience with Salesforce, other CRM systems, or customer success platforms is highly desirable.
- Resourceful with strong problem solving skills.
- Enthusiastic, strong work ethic and positive attitude.
- Excellent listening, negotiation and presentation skills.
