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Strategic Customer Success Manager

April 1, 2025April 1, 2025

Strategic Customer Success Manager

CompanyRockbot
LocationBentonville, AR, USA
Salary$90000 – $120000
TypeFull-Time
Degrees
Experience LevelSenior, Expert or higher

Requirements

  • Exceptional communication skills, both verbal and written (copywriting), attention to detail, organization, and planning
  • Advanced project management/planning skills: set priorities, take direction, and handle multiple tasks & deadlines
  • Developed enterprise client partnerships for major brands
  • Consistently overachieved in product adoption
  • Experience analyzing large data sets to uncover key campaign performance insights and developing new strategies to maximize performance
  • Experienced presentation and deck building skills – good eye for detail and visuals
  • Team player mentality and passion
  • Good judgment with the ability to interact decisively and diplomatically
  • The desire to work successfully within a multi-national, fast-paced and competitive environment
  • Creative and flexible thinking, an open mind, and good problem-solving skills

Responsibilities

  • Organize Business Reviews, spearhead renewals, and identify expansion opportunities
  • Oversee scheduling, execution, and transaction of audio messaging and marketing programs
  • Keep internal and external teams informed on the same page across all teams that support the customer, and that work with Rockbot on the customers side
  • Own the coordination of internal and external meetings, production timelines, and campaign execution
  • Understand customer goals and translate them into actionable plans, involving the necessary teams to ensure success
  • Set strong and realistic expectations for the customer and ensure active clear communication for projects and timelines

Preferred Qualifications

    No preferred qualifications provided.


TaggedCustomer SuccessExpert or higherFinance & Operations & StrategyRockbotSales & Account ManagementSenior

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