Strategic Customer Success Manager
| Company | Talkdesk |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience in Customer Success, consulting, technical sales or similar role in a Financial or SaaS business
- Experience working with top financial companies, banks, or credit unions
- Proven ability to understand progressive technology
- A true consulting approach and ability to communicate technical concepts to people of all backgrounds
- Demonstrated experience in building compelling business cases backed by data to introduce new processes
- Engaging personality, polished verbal and written communication skills and meticulous attention to detail
- Exceptional ability to develop relationships
- Experience in mitigating churn, driving renewals and other revenue producing programs
- Experience in interpreting data analytics and deriving insights that drive customer value
- Highly organized self-starter who runs towards opportunities
- Ability to work cross-functionally in a fast-paced startup environment
- Strong business acumen
Responsibilities
- Work with Talkdesk’s most valuable customers to understand their needs and help them succeed
- Assist in onboarding and ongoing support while nurturing long-term partnerships
- Help customers implement their cloud-based call center to achieve strategic business goals and objectives
- Ensure that our customers get the most out of their investment in Talkdesk
- Develop case studies outlining KPIs and metrics related to Talkdesk’s ROI
- Understand why customers use Talkdesk and how they can derive more value from the product
- Find opportunities for customers to increase their usage of Talkdesk
- Discover and analyze gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps
- Provide feedback to the product team concerning customers’ requests for product enhancements
Preferred Qualifications
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No preferred qualifications provided.