Strategic Clinical Quality Manager
| Company | Fresenius Medical Care |
|---|---|
| Location | Rancho Cucamonga, CA, USA, Palm Desert, CA, USA, La Quinta, CA, USA, San Bernardino, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Registered Nurse required
- BSN or Bachelor’s Degree in healthcare related field preferred or an equivalent combination of education and experience
- Certification in Nephrology Nursing or quality preferred
- 3+ years dialysis experience required
- 3+ years management experience in a clinical leadership role
- Strong organizational, critical thinking and customer service skills
- Demonstrated leadership competencies and adaptability to changes in priorities
- Ability to work collaboratively with other members of the team, gain support and input while participating in quality improvement activities
- Strong verbal and written communications skills
- Ability to analyze and propose alternate solutions, assist in resolving sensitive to complex issues
Responsibilities
- Facilitates the implementation and integration of the FKC Quality programs and initiatives into the facilities’ standard operating procedures through teamwork and collaboration with area and facility clinical, interdisciplinary and operations teams.
- Serves as a subject matter expert for clinical quality matters when collaborating with other RNs and members of the Area Quality Team.
- Manages the tactical execution of Quality and other clinical initiatives, interventions and standardized education materials with facility RNs within the assigned area.
- Provides general direction, nursing and clinical guidance related to appropriate theoretical perspectives and feedback based upon professional standards and FMCNA guidelines to support facility RNs within the assigned area in achieving the desired outcomes in the following: quality, patient satisfaction, teamwork, unit culture, and employee satisfaction.
- Collaborates with appropriate stakeholders including but not limited to the Clinical Quality leadership, Education, Clinical Services, Regulatory and Compliance to take the appropriate steps to facilitate achievement of quality goals and ongoing patient safety improvement.
- Mentors and trains staff to collect, trend, and analyze data on a day to day basis to monitor the effectiveness of their clinical and operational processes to impact patient centered care resulting in improved patient outcomes and satisfaction and decreased morbidity and mortality.
- Utilizes evidenced based and best demonstrated practices to address barriers to quality improvement.
- Leverages available tools, resources and informatics technology to focus on targeted patient populations.
- Applies current knowledge of FMS clinical and administrative policies and procedures, available internal resources, working knowledge of CMS Conditions of Coverage for ESRD facilities, Value Based Payer Programs, knowledge of quality improvement concepts, principles and practices to perform tasks and duties.
- Utilizes quality improvement techniques to promote collaboration between facilities and areas to share processes and strategies for success.
- Under the direction of Clinical Quality leadership, provides guidance, interpretation and subject matter expertise to clinical and operations teams regarding quality related clinical policies and procedures, clinical standards, quality improvement tools and electronic applications.
- Performs desk review of facility Quality Assessment and Performance Improvement (QAPI) documentation and attends QAPI meetings at a frequency determined by Clinical Quality leadership.
- Collaborates with facility management staff to evaluate the effectiveness of the facility QAPI Program and CQI activities utilizing the following processes.
- Reviews completion of facility QAI activities including but not limited to adherence to the QAI calendar, completion of QAI tools and electronic applications.
- Attends and participates in regional, area, facility and team meetings as appropriate which may include quality team building and staff development and other meetings as appropriate.
- Identifies risk areas and opportunities for improvement.
- Assists with root cause analysis and action plan development and evaluation as needed.
- Provides written or verbal recommendations to facility and area management.
- Utilizes adult education principles in the execution of education programs and processes that facilitate the implementation and incorporation of the company’s quality standards and the practice of Continuous Quality Improvement in facility standard procedures.
- Accountable for outstanding customer service to all external and internal customers, including patients, staff, physicians, field management and staff, and payers, including disease management entities.
- Develops and maintains exceptional working relationships through effective and timely communication with all customers.
- Under the direction of Clinical Quality leadership, assists with various projects as assigned.
- Performs other related duties as assigned.
Preferred Qualifications
- BSN or Bachelor’s Degree in healthcare related field preferred
- Certification in Nephrology Nursing or quality preferred