Strada Application Support

Solid verbal and written communication skills in English
Accurate in terms of quality and respect of deadlines
Ability to organize work and priorities to meet deadlines with limited supervision
Ability to work autonomously while having a strong sense of commitment to team and customer
Strong analytical, problem solving and organizational skills
Motivated to continuously learn and to work independently and as part of an international team
Be proactive, dynamic and flexible

Support, providing in-house technical support for Strada Platform modules and other application under the scope of the team
The tasks also include the support of Production systems; this role might require availability outside of regular business hours.
Analyzing, prioritizing and resolving faults to resolution.
Resolve tickets according to SLAs and escalation procedures.
Diagnose and resolve software application issues accordingly to available procedures and methodology.
Capacity to understand / analyze a problem and propose resolutions paths.
Ensure accurate documentation is maintained
Proactively keep informed, outside internal training, of latest technology trends
Participates in projects and activities as needed and assigned
Good infrastructure administration skills integrating networking, systems & monitoring solutions, IT related software and general IT maintenance skills.
Proven capability of supporting software and application technical problems.