Store Operations Consultant – Technology
| Company | Lowe’s |
|---|---|
| Location | Huntersville, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s Degree Business, Management, Operations, or related field
- 4 Years of Related Industry Experience (Installation, Repair or US Home Improvement)
- 4 Years of Experience in data analytics, performance reporting
- Demonstrated project management experience, such as Gantt Chart design and development
Responsibilities
- Leads the development and implementation of store improvement tools and processes, with limited guidance from the Store Operations Manager.
- Collaborates cross functionally to effectively deliver projects, best practices, and process improvement initiatives.
- Utilizes and analyzes field feedback and reporting to provide recommendations for process improvement and projects to field leadership.
- Coordinates and manages timely execution of projects across stores, from development to implementation.
- Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.
- Interprets reporting and develops actionable performance recommendations that are distributed to the key stakeholders.
- Provides real-time information and guidance to stores requiring assistance with day-to-day procedural questions.
- Analyzes post-project feedback to provide continuous improvement solutions.
- Manages projects by building the project plan and ensuring on target and timely delivery of imitative desired output and integration.
- Solves complex business problems by performing competitive and market analysis, utilizing subject matter experts both internally and externally where needed.
- Enhance and develop associate facing technology to improve productivity and efficiency.
- Reviews, approves, and publishes, policies, procedures, and processes for new store initiatives, at times, executing the process of documenting.
Preferred Qualifications
- 4 Years of Experience in a Store Operations role (with an emphasis in Install and/or Repair Industry experience)
- 2 Years of Experience with Service Provider Management Tools, such ServiceBench, Mappoint/PowerMap, and Call Scheduling/Dispatch
- 2 Years of Experience with Service Provider Capacity Management