Store Manager

Store Manager

Requirements

• Knowledge of organizational practices, policies and procedures and compliance with same
• Knowledge of and compliance with all safety policies and procedures
• Knowledge of applicable federal, state, county and local laws, regulations and requirements and employment law.
• Knowledge of CARF standards
• Knowledge of advertising, visual merchandising, and sales promotion.
• Knowledge of math, accounting and cash management.
• Skill in increasing sales and profitability.
• Skill in supervising assigned staff.
• Skill in budget preparation and administration.
• Skill in operating various word-processing, spreadsheets, and database software programs.
• Skill in gathering, analyzing, and organizing information.
• Skill in working effectively under pressure.
• Ability to maintain confidentiality.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to motivate employees.
• Ability to calculate figures and amounts including discounts, interest and percentages.
• Ability to operate a cash register.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to read, write and understand English.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
• Ability to work extended hours and various work schedules.
• Ability to work independently and demonstrate time management skills.
• Ability to handle multiple tasks and meet deadlines.

Responsibilities

• Exhibit excellent customer service skills as related to your position.
• Manages the store ensuring that sales goals are met and expenses are controlled as outlined in the store budgets.
• Appraises and prices inventory with the goal of extracting the greatest monetary value from all donated goods.
• Creates a positive public image of Goodwill through a clean store environment, attractive displays, and presentable and personable staff.
• Answers and resolves customer’s complaints and inquiries and promotes excellent customer service.
• Reports lack of or surplus of donated goods in a punctual manner; so that transportation has time to deliver or pick up excess goods.
• Communicates merchandise shipment concerns to appropriate members of management.
• Establishes effective ways to reach production, sales, and margin goals.
• Coordinates the implementation of marketing and promotional activities at store, with direction from the marketing department.
• Ensures that the store is opened and closed at scheduled times; safeguards the store/facility and takes appropriate security precautions when opening and closing store.
• Ensures the proper maintenance of all facility equipment, utilities, machinery and electrical equipment is in proper working order.
• Ensures that all store personnel understand and follow Goodwill’s loss prevention policies.
• Supervises, plans and prepares work schedules and assigns employees to specific duties; ensures accountability for all employees
• Monitors sales floor level of store merchandise, supplies and adjusts as necessary; ensures merchandise pulls are completed weekly.
• Oversees quality of goods going to sales floor.
• Trains, supervises and mentors retail associates and persons served in store procedures and policies.
• Supervises, trains and mentors’ persons served in Services programs, i.e. TrialWorks, SCSEP etc.
• Integrates people with barriers to employment into the retail store setting.
• Monitors warehouse to ensure that merchandise is being processed.
• Reconciles cash with sales receipts, keeps operating records and prepares daily records for accounting.
• Prepares and submits payroll records in a timely manner.
• Budget revenue, expense and capital expenditures for the store annually.
• Completes required administrative and clerical duties, including submitting paperwork and reports accurately, and within the established time frame.
• Performs work of retail associate as defined in the retail associate job description- as needed.
• Maintains current working knowledge of trends in retail.
• Hosts regular staff meetings to ensure communication among staff regarding department related activities.
• Assist in the creation of policies, practices and procedures for staff to ensure consistency and adherence to department goals.
• Contributes to the organization’s effectiveness by offering information and opinion as a member of the management team; integrating objectives with other functions; accomplishing related results as needed.
• Ensures HIPAA compliance.
• Responsible for the safety of all persons served and staff under his/her supervision.
• Responsible for CARF compliance and maintaining standards in areas of responsibility.
• Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
• Maintains confidentiality of all privileged information.
• Performs other incidental and related duties as required and assigned.

Preferred Qualifications

• Associates degree
• Five years supervisory work experience in a retail setting or equivalent combination of education and experience.