Station Manager Passenger Handling

Station Manager Passenger Handling

Requirements

• Sound judgement and problem-solving skills
• Customer focused attitude, with a high level of professionalism and discretion
• Excellent communication, interpersonal skills, create a team environment
• Detail oriented, with the ability to track task progress to completion
• Demonstrated ability to motivate, collaborate and lead
• Highly organized with the ability to effectively prioritize and meet deadlines
• Must handle confidential matters with appropriate discretion
• Ability to travel as required
• Must deliver friendly, courteous, and prompt customer service
• Demonstrated proficiency with Word, Excel, PowerPoint, and outlook
• A general understanding of Window, Google Chrome Browser, Internet Explorer Browser
• Must be able to work nights, weekends, holidays as required

Responsibilities

• Responsible for the day-to-day administration and operation of the above wing operation
• Ensure the station operates in compliance with all company policies and procedures, and adheres to the company’s mission, vision, and values statements
• Coordinates services with Passenger Service Supervisors/account managers and above wing staff to meet manpower and operational needs and requirements
• Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules
• Direct management and supervisory staff responsible for the passenger handling primary business functions
• Direct and participate in the acquisition, training, and on-boarding of team members
• Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver on our commitments with customer service staff
• Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and mentoring
• Establish and maintain a structured communication process between passenger service agents, supervisors, and account managers
• Regularly interact and obtain feedback from customers to promote the station and measure the level of customer satisfaction to improve capabilities and processes
• Encourage employee suggestions and involvement in the station’s improvement and growth, its processes, and people
• Proactively serves as liaison between dnata and all airline customers in resolving customer grievances
• Resolves employee issues
• Participates in the planning and monitoring of Passenger Service labor and operational expenses, as well as other relevant financial activity
• Actively involved in the training and development of all new and current employees
• Works closely with the GM of station on budgetary needs

Preferred Qualifications

• Airline experience is highly preferred