Statewide Chat/Text Crisis Specialist

Statewide Chat/Text Crisis Specialist

Requirements

• Effectively communicate via written, verbal, in person and virtual methods.
• Demonstrates high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments.
• Skill in providing crisis intervention.
• Bachelor’s Degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist required.
• Six months to one year of crisis experience is preferred.

Responsibilities

• Demonstrate high level of clinical knowledge and skill in providing telephonic or chat clinical screenings and risk assessments.
• Answer crisis contacts via Zoom contact center or the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
• Conduct follow-up calls for individuals who are deemed moderate to high risk for suicide.
• Meet the ethical and clinical standards in compliance with all accreditation.
• Actively participate in ongoing supervision, training and team meetings.
• Demonstrate high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Promote a departmental culture of cooperation and collaboration with other cross-functional departments, community agencies, hospitals, mental health consumers, and the public at large.
• Assist in administrative tasks as needed.

Preferred Qualifications

• Six months to one year of crisis experience is preferred.