Stakeholder Management – Program Manager

Stakeholder Management – Program Manager

Requirements

• Proven leader and influencer and able to effect firm-wide change
• 5+ years relevant work experience in Finance, Sourcing, TPO, Risk, Oversight & Control, Vendor Management, or related roles
• Outstanding listening and negotiation skills as well as being a strong written and verbal communicator at all levels
• Excellent business judgment, particularly the ability to proactively identify and address issues early, performing root cause analysis to develop long term solutions
• Strong business analysis skills to enable efficient, accurate and objective decision making
• Ability to partner closely with related functions (Sourcing, Legal& Compliance, Audit, etc.) to ensure a coordinated and effective program
• Excellent analytical skills
• Knowledge of risk management and control principles
• Outstanding organizational, research skills and ability to multitask

Responsibilities

• Maintain client management program relationship at a sub-LOB level to ensure service level expectations are maintained
• Manage, monitor and track line of business compliance to Third Party Program standards and policies
• Provide central oversight and contact for all line of business engagement requests to support timely completion and compliance with Third Party policy and standards
• Daily monitoring of Third Party workflow progress for timely processing and completion of assigned tasks by the delivery manager, portfolio manager and other key stakeholders
• Maintain and publish line of business ‘book of work’ and related deliverables to foster a proactive environment with the line of business management team
• Provide line of business management support to further mature third party processes to achieve operational and control efficiencies
• Assist in training Delivery Manager and Senior Managers on GSS Processes, Tools and Service Offerings
• Supporting the CTPO region lead & SOS region lead on governance, audit, compliance requirements and requests
• Build strong stakeholder engagement model to promote the TPO program across the region
• Ensure that items from CTPO globally i.e. from the TPO forum and other committees are appropriately cascaded to the Delivery Manager and Senior Management community as needed
• Ensure TPMO duties are delivered in in a manner consistent with business objectives, TPO policy and regulatory guidance

Preferred Qualifications

• High level knowledge of TPO standards preferred
• Strong knowledge and experience with the corporate Sourcing and standard TPO systems is preferred