Stakeholder Channel Analyst
| Company | Wellmark |
|---|---|
| Location | Des Moines, IA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s Degree or direct and applicable work experience
- Four years relevant experience including:
- Ability to contribute to data-driven business decisions
- Experience with agile business analysis, including documentation of user stories and test requirements, process documentation
- The ability to work well in a team environment and be capable of building and maintaining positive relationships with other staff, departments, and customers.
- Ability to identify approaches, risks, mitigation strategies to meet functional user needs.
- Consulting skills required with, excellent communication, collaboration and interpersonal skills
- Travel limited, 5% at most
Responsibilities
- Responsible for the analysis, execution, and operations of channels used by customers
- Ensure alignment of a continuously optimized channel by leveraging user and market research, channel economics, user personas, and ongoing Voice of the Customer (VOC) feedback through measurements
- Partner with key stakeholders to identify and prioritize specific user needs for features and enhancements
- Build and develop trusting relationships with a variety of stakeholders in order to ensure an effective channel user experience.
Preferred Qualifications
- Prior experience from a leading consumer brand recognized by customers for experience
- Consumer product or internet software product management experience
- Three or more years working in agile software delivery teams
- Prior experience working with design professionals, within a design thinking process
- Prior experience managing the strategy, roadmap and operations of consumer digital customer service channels, preferably including mobile experience.